Privacy Policy
HeelHub is operated by MJK APPS SRL ("we", "us"), a limited liability company registered in Romania (trade registry no. J24/866/22.03.2019, unique registration code CUI RO40832934), trading as Fluttech (fluttech.com). This policy explains what data the HeelHub mobile app and the heelhub.app website collect, why, and the choices you have. The short version: we collect only what the product needs, we don't run ads, and we never sell your data.
What we collect
- Account data. Trainers sign in with Google or Apple: we receive your name, email address and profile photo. Dog owners join with an invite code as an anonymous account; if you later secure your account with Google or Apple, we receive the same details.
- Profile & dog data. Names, an optional bio and photo, and the dog profiles your trainer or you create (name, breed, age, weight, notes, assessments).
- Training activity. Session bookings, trainer notes and published theory, progress scores, reminders, and the questions and messages you exchange — including photos and videos you attach.
- Purchases (trainers only). Credit-pack purchases are processed by Apple's App Store or Google Play. We receive a transaction identifier and the pack purchased — never your card or bank details. Owners are never asked to pay.
- Device data. A push-notification token so we can deliver notifications to your device.
- Website. The website sets no cookies and runs no analytics or trackers. It stores only your language choice, locally in your browser.
How we use it
- To run the service: connect a trainer with their clients, schedule sessions, deliver theory, answer questions and show progress.
- To draft theory with AI: when a trainer requests a draft, the trainer's session notes (and the dog's name) are processed by Google's Gemini model via Firebase AI. Drafts are always reviewed by the trainer before an owner sees them. AI output is never used to train models by us.
- To send notifications you'd expect: session requests and decisions, new questions and replies, published theory, reminders.
- To keep trainer billing honest: a ledger of credit purchases, spends and refunds.
Where your data lives
HeelHub runs on Google Firebase (Firebase Authentication, Cloud Firestore, Cloud Storage, Firebase Cloud Messaging and Firebase AI), with Google LLC acting as our processor under the Firebase Data Processing and Security Terms. Data may be processed on servers outside the European Economic Area (including the United States); such transfers are protected by Standard Contractual Clauses and Google's supplementary measures (see Google's Privacy Policy and Firebase privacy information). Data is encrypted in transit (TLS) and at rest. Access in the app is enforced by per-user security rules: owners see only their own dogs, sessions and conversations; trainers see only their own clients. See Data & safety for the full picture. If we become aware of a breach affecting your personal data, we will notify you and the relevant authorities as required by law.
Sharing
Your data is shared only between you and your trainer (or your clients, if you are the trainer), and with the processors above. We do not sell or rent personal data, and we do not share it with advertisers. We would disclose data only if required by law.
Retention & deletion
Your data is kept while your account is active. You can request deletion of your account and associated data at any time by emailing contact@fluttech.com — we will complete the deletion within 30 days. After deletion we may retain limited information for a short period where the law requires it (e.g. billing records), then delete or anonymise it. Owners with anonymous accounts who lose their device can ask their trainer to re-invite them; unclaimed data can be deleted on request.
Legal bases & your rights (GDPR)
If you are in the EU/EEA, we process your personal data on the basis of: (i) performance of our contract with you (providing HeelHub), (ii) your consent where we ask for it, (iii) our legitimate interests (e.g. keeping the service secure and improving it) where these are not overridden by your rights, and (iv) legal obligation. You have the right to access, correct, export, restrict or delete your personal data, and to object to processing. Write to contact@fluttech.com and we will respond within 30 days. You may also lodge a complaint with your local data-protection authority; our lead supervisory authority is the Romanian ANSPDCP (www.dataprotection.ro).
Children
HeelHub is not directed at children under 16. Accounts are created by trainers and adult dog owners; we do not knowingly collect children's data.
Links to other services
The app and this site may link to third-party services (e.g. the App Store, Google Play, Google Fonts on the website). This policy does not cover those third parties — please review their own privacy policies.
Changes
If we change this policy in a meaningful way, we'll update this page and note it in the app. Continued use after a change means you accept the updated policy.
Contact
- Data controller: MJK APPS SRL (trading as Fluttech)
- Trade registry no.: J24/866/22.03.2019
- Unique registration code (CUI): RO40832934
- Email: contact@fluttech.com